Reaching PDS Gaya

PDS Gaya started assisting consumers through telephone helpline, email and web-based customer feedback. This is step taken up to ensure proper function of the public distribution system in the city.

The Nation Consumer Helpline hit record high number of calls this July and likewise, PDS Gaya's Helpline is also expecting increasing number of calls each passing time.

As per the NCH website, maximum calls were received from Delhi followed by Maharashtra, Uttar Pradesh, Haryana and Rajasthan.

Break-up of calls in respect of top five States during March 2011 is as under:

S. No.	State	Complaints	% age of total calls
1	Delhi	4577	39.32
2	Maharashtra	1414	12.15
3	Uttar Pradesh	1364	11.72
4	Haryana	857	7.36
5	Rajasthan	598	5.14

The ‘Product’ sector contributed 11% of the total calls/complaints followed by Telecom, ‘Banking’ ‘LPG’, ‘and ‘Insurance’ registering between 10% -2 % complaints.

As per feedback received from 703 callers, 640 complaints were resolved under convergence with various companies.

Consumers from across the country can access the toll free National Consumer Help Line 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues. Complaints can be registered also on the website www.nationalconsumerhelpline.in

The above has been cited to let people know how online and telephonic feedback of customers can be helpful in making them satisfied with services and products provided to them. Therefore, we encourage people to feel free to contact PDS Gaya's consumer helpline at +916312220903. One can also email at complaints@gayapds.bih.nic.in citing the reason of the complaint. PDS Gaya helpline will also provide information, advice and guidance related to Public Distribution System issues. Complaints can also be registered on the PDS Gaya website.

(With inputs from Press Information Bureau, GOI)