National Consumer Helpline Records 13,295 Calls in December 2011

The National Consumer Helpline (NCH) received 13,295 calls during December 2011. In addition to these telephonic calls/complaints, 467 complaints were also received through online complaint system on NCH website.

The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, Bihar, Gujarat, ,Madhya Pradesh and Karnataka.

Break-up of calls in respect of top five States during December 2011 is as under:

Sl. No.	State	Complaints	Total Calls %age
1	Delhi	3128	23.53
2	Uttar Pradesh	1890	14.22
3	Maharashtra	1794	13.49
4	Haryana	1135	8.54
5	Rajasthan	944	7.1
6	Bihar	742	5.58
7	Gujarat	675	5.08
8	West Bengal	484	3.64
9	Madhya Pradesh	432	3.25
10	Karnataka	354	2.66

The ‘Telecom’ sector recorded maximum complaints i.e. 14.64. It was followed by products ‘LPG’ ‘Banking’ ‘Public Distribution System’ and ‘Insurance’.

As per feedback received from 1109 callers, 1064 complaints were resolved under convergence with various companies.

Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues. Complaints can be registered also on the website: www.nationalconsumerhelpline.in.

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